TRUSTED BY THOUSANDS ACROSS JAPAN

Thousands of women across Japan already shop with us. Quality you can feel, timeless style you can wear every day, free home delivery and a 30-day happiness guarantee – that's why they keep coming back.

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Frequently asked questions

Can I return an item if it doesn't work out?

Yes. You have 30 days after delivery to request a return. Items must be unused and in their original packaging. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. All payments are charged in Japanese yen (¥) and protected with SSL encryption.

How do I track my order?

As soon as your order ships you'll receive an email with a tracking link. You can also use our Track Your Order page.

How do I pick the right size?

Click "Size Chart" next to the size selector for the measurements in cm and the matching Japanese size (号). Our clothing follows European sizing, which is generally about one size larger than Japanese sizing (our S ≈ JP 9号, M ≈ JP 11号, L ≈ JP 13号). Between two sizes? Choose the larger size for the most comfortable fit.

How long does shipping take?

Orders are processed within 1 to 3 business days (order before 11:30 PM and we ship the next business day). Average delivery time is 8 to 12 business days after processing.

Is shipping free?

Yes – shipping is free on every order to Japan, with no minimum purchase.

How do I get in touch?

Email us at support@mitsuketatokyo.com or use our contact form. We reply within 12 to 24 hours, 7 days a week.