Privacy Policy

This Privacy Policy describes how Mitsuketa Tokyo ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse, we collect information about the pages or products you view, what websites or search terms referred you to the site, and how you interact with the site ("Device Information").

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address and phone number ("Order Information").

How We Use Your Information

We use Order Information to fulfil orders (processing payment, arranging shipping, providing invoices and order confirmations), to communicate with you, to screen orders for potential risk or fraud and, in line with the preferences you have shared with us, to provide you with information or advertising relating to our products. We use Device Information to help us screen for risk and fraud and to improve and optimise our site.

Sharing Your Information

We share your personal information with third parties that help us operate our store: Shopify (which powers our online store), our fulfilment and shipping partners, payment providers and analytics and advertising services such as Google and Meta. We may also share your information to comply with applicable laws and regulations, to respond to a lawful request, or to otherwise protect our rights.

Your Rights

If you are a resident of the European Economic Area, the United Kingdom or Switzerland, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated or deleted. To exercise this right, contact us at support@mitsuketatokyo.com. We process your information to fulfil contracts we have with you, or otherwise to pursue our legitimate business interests listed above.

Data Retention

When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.

Cookies

We use cookies to keep your cart, remember your preferences and measure how our site is used. You can manage cookies in your browser settings.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons.

Contact

For more information about our privacy practices or if you have questions, contact us at support@mitsuketatokyo.com or by post at Aurion, Ien Daleshof 35, 3066 KJ Rotterdam, the Netherlands.