Order processing: once an order is placed, we require 1 to 3 business days to process it. On weekdays this typically takes just one business day, but orders placed on Friday evening or over the weekend may take slightly longer.
Shipping time after processing: the average delivery time is 8 to 12 business days after your order has been processed.
We aim to make your shopping and delivery experience as smooth as possible. If you have any questions, please don't hesitate to contact our customer service team.
Placing an Order
Ordering with Mitsuketa Tokyo is simple, fast and secure:
Go to the product page and click "Add to Cart".
Double-check that you've selected the correct size or colour.
Click "Checkout" and fill in your shipping and contact information.
Click "Continue to Shipping" to confirm your address details.
Click "Continue to Payment" and select your preferred payment method (credit card – Visa, Mastercard, American Express – Apple Pay or Google Pay).
Click "Complete Order" and follow the payment instructions on screen.
Security
At Mitsuketa Tokyo, all payments are protected with SSL encryption, ensuring a secure and reliable checkout environment. If you experience any issues while placing your order, our customer support team is ready to assist you.
Shipping Costs
Free shipping. We offer free shipping on all orders to Japan, regardless of the quantity purchased.
Shipping Your Order
Once you've found your perfect item, we begin processing and shipping your order as quickly as possible. Order before 11:30 PM and your order is shipped the next business day.
Sustainability Commitment
To offer fair pricing and reduce environmental impact, we group orders in batches and ship once minimum quantities are reached.
Refused or Uncollected Parcels
If a parcel is refused at the door or not collected from the pick-up point, it is automatically returned to our warehouse. Following up on a pick-up is the customer's responsibility; in that case a handling fee of ¥2,500 is deducted from the refund.
Need Faster Shipping?
If you would like expedited shipping, please contact our customer service team by email at support@mitsuketatokyo.com. We'll be happy to help you find the best available option.